Returns and refunds

Your right to change your mind

If you shop with The Good Find as a consumer in the EU (or the EEA), you have a legal right to withdraw from your purchase within 14 days, without giving a reason. This is often called the right of withdrawal or cooling-off period.

The 14 days begin the day after you receive your goods. If your order arrives in more than one parcel, the 14 days begin the day after you receive the last one.

To meet the deadline, it is enough to let us know that you wish to withdraw before the 14 days have passed. You can write to us using the contact form, email us at mysupplies-store@outlook.com, or use the model withdrawal form at the bottom of this page.

You then have a further 14 days from telling us to send the items back.

What you can return

Non-consumable items (for example jewellery, homeware, bags, and similar goods) can be returned provided they are unused, in the same condition you received them, and in their original packaging where possible.

Consumable and personal-care items — including candles, soaps, whipped soaps, bath bombs, bath potions, salts, smelling salts, lotions, creams, serums, lip balms, cosmetics, scrubs, sprays, fragrance oils, and similar products — may only be returned if they are unused, unopened and still sealed.

Once a hygiene or cosmetic item has been opened or unsealed, we cannot accept it back, except where the item is damaged, faulty, or not what you ordered.

How to return an item

1. Get in touch within 14 days of receiving your order and tell us what you would like to return.
2. We will confirm how to send the parcel back and where to send it.
3. Pack the items securely, ideally in the original packaging, and post them within 14 days of telling us.

Please do not send a return until we have confirmed the details with you.

Who pays for the return?

If you are changing your mind, you pay the return postage. We recommend using a tracked service and keeping the proof of postage.

If something arrives damaged, faulty, or is not what you ordered, please contact us and include photos if you can. In those cases we will put it right at our cost — including the return postage, and a replacement or refund as appropriate.

Refunds

Once we have received your return (or you have given us clear proof that it has been sent back), we will refund you within 14 days.

Refunds are made to the same payment method you used to place the order. We will refund the price of the returned items and the standard outbound shipping you paid for them. If you chose a more expensive delivery option than our standard service, we refund only the equivalent of standard shipping.

We may reduce the refund if an item has lost value because it was handled beyond what was needed to check it, in the way you would in a shop.

Items we cannot refund under withdrawal

We cannot offer a withdrawal refund on sealed goods that are not suitable for return for health or hygiene reasons, or on cosmetics, once you have opened or unsealed them. This does not affect your rights if an item is damaged, faulty, or incorrect.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

This wording follows the model withdrawal form in Annex I(B) of Directive 2011/83/EU.

Questions

If you are unsure whether something can be returned, or you need help with a damaged or incorrect item, please contact us. We will be happy to help.